FAQs

How do I open a live trading account?

To open a live trading account, click the “Sign Up” button on the top right of our website or click here. Complete the application form, deposit, upload your documents for verification, and get ready to trade.

What account types does INFINOX offer?

We offer 4 different types of live accounts, namely, MT4 & MT5 STP (Straight Through Processing), MT4 & MT5 ECN (Electronic Communication Network).

For a comparison of each account type, click here.

Can I open a demo account?

Yes, we offer demo accounts to all our clients. These are helpful for beginners to learn how CFD trading works, or for professionals to try out new strategies without any risk.

You can sign up for a demo account here.

In which currencies can I open an account?

INFINOX clients can open a trading account in USD, GBP, EUR, AUD, ZAR (depending on region). We recommend opening your account in the currency you’ll be depositing and withdrawing in, to avoid any unexpected conversion fees!

Can I change the currency of my account?

To do so, you will need to open a new account. To request a new account in a new currency, please contact [email protected] or call us on 0-800-060-8744.

Can I open more than one account with INFINOX?

Yes. Once you’ve opened a live trading account with INFINOX, you can apply for up to 5 accounts under the same name excluding archived and closed accounts. This can allow you to trade different base currencies, or try out new strategies. Contact [email protected] for more info.

What documents does INFINOX require to open a live account?

In order to verify your identity, we need a copy of your valid current proof of identification, such as a passport, national ID card or driver’s licence. We will also need a recent proof of address (within the last 3 months), such as a utility or bank statement in your name.

Why do I have to provide proof of identity?

INFINOX is a regulated broker, and is required to comply with 'Know Your Customer' (KYC) requirements. This includes a requirement to verify your identity through appropriate proofs. With that, your information will be kept safe.

What deposit methods does INFINOX offer?

You can deposit funds into your account using a debit or credit card, digital wallet, bank transfers and more. We do not accept cash, cheques, American Express or Diners cards.

What is the minimum deposit?

The minimum deposit amount is 50 USD or the equivalent in your base currency.

How can I withdraw funds from my account?

1. Click here to log into your 'Client Area'.
2. On 'My Account', click Withdraw Funds'.
3. Fill out the form in order for us to process your request.

If you have deposited funds from a credit or debit card within the last 12 months, we will be able to return funds to that card. Please note that we are unable to transfer funds to third party accounts, so sometimes, we might ask for additional information about the account in order to verify the withdrawal. Withdrawals, although processed on the same day, are subject to clearance from the payment processor or bank clearing times.

Are my deposited funds segregated from INFINOX’s business funds?

Yes, your funds are held in a Segregated Client Account. The funds you hold with INFINOX can only be returned to you, and cannot be used for any other purpose.

Is my personal data safe with INFINOX?

We take privacy very seriously at INFINOX, and will never share your information with third parties for marketing purposes. We may use your information to make further enquiries about your identity and to prevent fraud. If you want more information about how we handle your data, please contact [email protected] or call us on 0-800-060-8744.

Are INFINOX’s trading platforms compatible with MacOS?

You can use the MetaTrader platform on Mac and Windows interfaced computers via Webtrader, as well as on Android by downloading the app here.

I forgot my password. How can I log in?

If you’ve forgotten your password, simply click “Forgot Password?” on the Login page or click here. We’ll send you an email with instructions on how to change it.

Trading achievements

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2021 Ultimate
Fintech awards
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Best Forex Broker for
Long-Term Trading 2022
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2021 Best Forex Copy
Trading Platform - Africa
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2021 Best Forex Copy
trading platform - Middle East
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2020 Best Trading
Account
Margin Rates
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Global 100
2020 Winner